Our knowledge of IT in manufacturing is pretty broad. Please check out our capabilities for what we can and can't do. Chances are, if it's IT and manufacturing related, we can do it and do it well. If we can't, we'll tell you. We'd rather turn a job down or refer you to someone else than do a poor job that we both regret.
Pricing
We believe in being up front about our pricing. We don't make you contact us just to find out 3 days later that we're too expensive for you. That being said, we are a small business and we believe in supporting small business. The pricing below applies to companies with annual sales over 2 million dollars. Where and when we can, we will give a discount to smaller businesses.
We believe in being up front about our pricing. We don't make you contact us just to find out 3 days later that we're too expensive for you. That being said, we are a small business and we believe in supporting small business. The pricing below applies to companies with annual sales over 2 million dollars. Where and when we can, we will give a discount to smaller businesses.
Hourly Rates
Most of our support is based on an hourly rate. Our standard rate is $100 per hour. When we give you a quote any unused hours will not be charged. Any hours above the quote, once approved by you, will be billed at 75% of the standard rate. We do offer the following prepaid packages of hours that give you a discount on the standard rate.
100 Hrs - $90 per hour, prepaid.($9,000 total)
200 Hrs - $85 per hour, prepaid ($17,000 total)
400 Hrs - $75 per hour, prepaid ($30,000 total)
These packages allow you to call us at any time for support without having to write a PO or pay an invoice for each instance while providing a discount. Those on the prepaid plans will also receive priority service above normal hourly customers. The 200 and 400 Hr packages also provide 10 "Gotta Have It Now" hours out of the amount purchased. This is a $1500 value in itself.
Please note that to provide excellent service to everyone we will limit the number of prepaid packages we have active at any given time. This is so that we can avoid the possibility of overloading our capacity.
Note: Unused hours are non-refundable. No exceptions. That's why we can give you up to a 25% discount with these packages.
Note 2: Hours are billed or used up in half hour increments rounded up or down to the nearest 1/2 hour with a 1/2 minimum per occurrence.
Most of our support is based on an hourly rate. Our standard rate is $100 per hour. When we give you a quote any unused hours will not be charged. Any hours above the quote, once approved by you, will be billed at 75% of the standard rate. We do offer the following prepaid packages of hours that give you a discount on the standard rate.
100 Hrs - $90 per hour, prepaid.($9,000 total)
200 Hrs - $85 per hour, prepaid ($17,000 total)
400 Hrs - $75 per hour, prepaid ($30,000 total)
These packages allow you to call us at any time for support without having to write a PO or pay an invoice for each instance while providing a discount. Those on the prepaid plans will also receive priority service above normal hourly customers. The 200 and 400 Hr packages also provide 10 "Gotta Have It Now" hours out of the amount purchased. This is a $1500 value in itself.
Please note that to provide excellent service to everyone we will limit the number of prepaid packages we have active at any given time. This is so that we can avoid the possibility of overloading our capacity.
Note: Unused hours are non-refundable. No exceptions. That's why we can give you up to a 25% discount with these packages.
Note 2: Hours are billed or used up in half hour increments rounded up or down to the nearest 1/2 hour with a 1/2 minimum per occurrence.
Gotta Have It Now
Let's face it. There are going to be times where you need something done this very second and you can't wait for us to get to it in the normal course of business. We've got you covered. With our Gotta Have It Now package you will get 10 hours of support to use as you need on a moments notice for $1500. We will drop anything we are doing and service you NOW! (Unless we are servicing another Gotta Have It Now call, in which case we will try to handle you at the same time, or immediately upon completion of the previous call). The following restrictions apply to the Gotta Have It Now plan:
Let's face it. There are going to be times where you need something done this very second and you can't wait for us to get to it in the normal course of business. We've got you covered. With our Gotta Have It Now package you will get 10 hours of support to use as you need on a moments notice for $1500. We will drop anything we are doing and service you NOW! (Unless we are servicing another Gotta Have It Now call, in which case we will try to handle you at the same time, or immediately upon completion of the previous call). The following restrictions apply to the Gotta Have It Now plan:
- You cannot purchase more or less than 10 hours at a time.
- You must be at or below 5 hours of your previous purchase remaining before you can purchase more.
- Unused hours are non refundable.
- On-site service under this plan is not available outside of the Ft. Wayne Indiana area.
- Hours are used up in quarter hour increments.
Long Term Projects
Anything that will take more than 50 to 100 hours is considered a long term project. For these kinds of services, and with your agreement, we would quote and bill the project as a whole for one set price. This price will be lower than individual hours would be. You will be invoiced as mutually agreed upon milestones are achieved.
Anything that will take more than 50 to 100 hours is considered a long term project. For these kinds of services, and with your agreement, we would quote and bill the project as a whole for one set price. This price will be lower than individual hours would be. You will be invoiced as mutually agreed upon milestones are achieved.
On Site Service
We have found it more efficient and cost effective to service our customers while working out of our offices where possible. We can respond faster and have all the tools we need at our disposal. However, we know there are times when we must be at your site to get things done. In this case, for clients within the Ft. Wayne Indiana area there is no extra charge for on site servicing as long as 1 billable hour or more is generated while we are there. Otherwise, we will charge $30 an hour for travel time, billable in one minute increments. This only applies going to the customer, the return trip to our office is free. This fee may be waved under certain circumstances or if donuts are waiting when we get there!
For customers outside of the Ft. Wayne area, but within 100 miles of our offices, a travel charge of $25 an hour will apply both ways on the trip unless 4 billable hours are generated. In this case travel will be free.
Customers outside of a 100 mile radius of our offices must pay for transportation, accommodations for any overnight stays, and $25 per hour for travel both ways. We will pay for our own meals and entertainment. Maybe yours too!
We have found it more efficient and cost effective to service our customers while working out of our offices where possible. We can respond faster and have all the tools we need at our disposal. However, we know there are times when we must be at your site to get things done. In this case, for clients within the Ft. Wayne Indiana area there is no extra charge for on site servicing as long as 1 billable hour or more is generated while we are there. Otherwise, we will charge $30 an hour for travel time, billable in one minute increments. This only applies going to the customer, the return trip to our office is free. This fee may be waved under certain circumstances or if donuts are waiting when we get there!
For customers outside of the Ft. Wayne area, but within 100 miles of our offices, a travel charge of $25 an hour will apply both ways on the trip unless 4 billable hours are generated. In this case travel will be free.
Customers outside of a 100 mile radius of our offices must pay for transportation, accommodations for any overnight stays, and $25 per hour for travel both ways. We will pay for our own meals and entertainment. Maybe yours too!